We're straight up about how we handle your info. No hidden stuff, no shady business - just honest talk about keeping your data safe while you train with us.
Last Updated: October 24, 2025
Look, we get it - privacy policies can be a snooze-fest. But here's the thing: at Xeno Rhythm Realm, we actually care about protecting your personal info. We've been running this rhythm combat fitness spot since day one with the mindset that your data is YOUR data. We're just borrowing it to make your training experience better. This policy breaks down what we collect, why we need it, and how we keep it locked down tighter than our advanced kickboxing combos.
Alright, let's get into it. When you sign up or use our services, we collect a few things:
We're not just hoarding your data for fun. Here's exactly what we do with it:
Managing your membership, scheduling classes, processing payments, and keeping track of your attendance. Pretty standard gym stuff.
Your trainers use your health info and goals to create custom workout plans. Our nutrition team uses dietary info to build meal plans that actually work for you. We track your progress so you can see how far you've come.
Sending class reminders, schedule changes, special event invites, and yeah - occasional promotional stuff (but you can opt out anytime).
Emergency contacts are only used if something goes wrong. Medical info helps us keep you safe during intense training. And yeah, we gotta keep records for legal and insurance purposes.
We analyze attendance patterns to optimize class schedules. Feedback helps us improve our programs. Usage data tells us what's working and what's not.
Security isn't just a checkbox for us - it's built into everything we do. Here's how we keep your info locked down:
All your data is encrypted both in transit and at rest. Payment info goes through secure, PCI-compliant processors.
Only staff who absolutely need your info can see it. Trainers see fitness data, front desk sees membership info - that's it.
Your data lives on Canadian servers with enterprise-grade security. Regular backups mean we won't lose your info.
Our team is trained on privacy practices. They sign confidentiality agreements and know the drill.
Real talk: No system is 100% hack-proof. We do everything we can to protect your info, but if you notice anything sketchy with your account, let us know ASAP.
We're pretty stingy with your data. But there are a few situations where we might share it:
Payment processors, email service providers, and scheduling software need some of your info to work. They're all under strict contracts to keep your data safe and can't use it for their own purposes.
If the law says we gotta hand over info (like a court order or legal investigation), we will. But we'll fight it if we think it's overreach.
If there's a medical emergency, we'll share your health info and emergency contacts with first responders. Your safety beats privacy in those moments.
If we ever sell the business (not planning on it), your data would transfer to the new owners. We'd let you know first.
We DON'T: Sell your data to marketers, share it with social media companies, or give it to anyone else for their advertising. Period.
Yep, we use cookies. Not the chocolate chip kind (though we wish). Here's what they do:
These keep the site working - remembering you're logged in, holding your class reservations, that sort of thing. You can't really turn these off without breaking the site.
These remember your settings like language preferences or if you've dismissed certain pop-ups. Makes your experience smoother.
Help us understand how people use the site - which pages are popular, where folks get confused, how long they stick around. We use this to make things better.
Track if you came from an ad or email campaign. Helps us figure out what marketing actually works. You can opt out of these if you want.
Most browsers let you block cookies, but heads up - some parts of the site might not work right if you do. Your call though.
It's your data. You've got options:
Wanna see what we have on you? Just ask. We'll send you a copy of your personal info within 30 days.
Notice something's wrong? You can update most stuff through your member portal, or hit us up and we'll fix it.
Want out? We'll delete your info (except stuff we legally have to keep like tax records). Fair warning - you'll lose access to your account and training history.
Sick of our emails? Click unsubscribe at the bottom of any message. You'll still get important stuff like payment confirmations and class updates.
Moving to another gym? You can request a copy of your workout history and progress data to take with you.
To exercise any of these rights, shoot us an email at info@xenorythmrealm.info or call (604) 782-9453. We'll verify it's actually you and get it done.
We don't hoard data forever. Here's the breakdown:
When it's time to delete stuff, we actually delete it - no "soft deletes" where it's just hidden. It's gone for good.
Sometimes our site might link to other websites - maybe our supplement partners, fitness bloggers we dig, or social media pages. Heads up: once you click away from our site, this privacy policy doesn't apply anymore.
We try to only link to legit sites, but we can't control what they do with your data. Do yourself a favor and check out their privacy policies before sharing any personal info.
Same goes for any third-party apps or wearables you connect to track your workouts. Those companies have their own privacy rules. Read 'em before syncing.
Our programs are designed for adults 16 and up. If you're under 16, you'll need a parent or guardian to sign up for you and be present during training.
For members under 18, we require parental consent before collecting any personal or health information. Parents can access, update, or request deletion of their child's data anytime.
We don't knowingly collect data from anyone under 13. If we find out we accidentally did, we'll delete it immediately. Parents - if you think we have your kid's info and shouldn't, please contact us right away.
Real talk - privacy laws change, our business grows, and we might need to update this policy from time to time. When we do, here's what happens:
If you keep using our services after we make changes, that means you're cool with the updated policy. If you're not down with the changes, you can cancel your membership - no hard feelings.